Visitor terms
The short version: pay at the gate, keep to the paths and enjoy the warm rooms.
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01Tickets and entry
Tickets are sold at the gate on the day and are valid for that day only. Ask for a pass-out if you want to leave and come back.
Children under 16 must be with an adult.
02Refunds
Tickets are not refundable, except where we close the garden after you have arrived. If something has gone wrong, contact us.
03If we have to close
We may close all or part of the garden in high winds, snow or for safety work in the glasshouses. Any closure is shown on this website and at both gates.
04Membership
Membership runs for twelve months from the start date and is for the named members only. Cards cannot be lent. Annual memberships can be cancelled within 14 days for a full refund.
05In the garden
Please keep to the paths in the glasshouses, do not take cuttings or seeds, and keep dogs on a short lead in the outdoor garden. Assistance dogs are welcome everywhere.
Drones are not allowed. Photography for personal use is welcome; commercial photography needs a permit.
06This website
The text and images on this site belong to the Trust or are used with permission. You may share links freely; please ask before reusing images.